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Developers on Support (All Hands on Support #1)

In most startups, supporting customers is everybody’s job. Even if it’s the middle of the night, it’s not unusual to find the CEO or CTO troubleshooting customer issues. This helps them learn a lot –...

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Product Managers on Support – All Hands on Support #2

(An extended version of this article can be found in our medium channel.) In 2005, our CEO Girish Mathrubootham, then a Product Manager – came up with a concept to see how much of a difference he was...

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Why your sales team should support customers

Erica Feidner is often referred to as “a force of nature”. Those who meet her find themselves in the grip of ambitions they never knew they harbored. She has a gift and those who experience it never...

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How We Used Time Analysis to Reduce Churn

This is a guest post by Madhav Bhandari is the Head of Growth at Hubstaff, a provider of staff-monitoring software. Conventional wisdom advocates the concept of “all hands support” –getting everyone...

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